Support

How can we help?

Tracking an order, a question about custom fit, or something that has gone wrong — tell us and a person will read it.

Before you write

How does custom-fit tailoring work?: On pieces marked Custom Fit you can enter your own measurements. We ask only for what that garment needs, check each measurement against its accepted range, and cut the piece to them.
Can I pay cash on delivery for a custom-fit piece?: No. Custom-fit orders are prepaid online, because a piece cut to your measurements cannot be resold if the delivery is refused. Standard sizes can still be paid cash on delivery.
How do I track my order?: Use the order number and access code from your confirmation on the Track your order page. Both are needed.

Tracking an order without an account? Use your order number and token.